Is it in stock?
Stock levels are live and displayed on products. We only sell items we have in stock. This ensures the fastest delivery possible!
Can I add something to my order?
Unfortunately we aren’t able to add to orders.
Can I swap something on my order?
We aren’t able to swap items on an order, we can only cancel and refund items.
I made an order, when will it arrive?
We aim to ship all orders within 24 hours Monday-Friday. Orders placed before 2pm typically will ship same day however during busier periods it may be next day.
All orders are shipped via RoyalMail24 tracked or Parcelforce Express. A tracking number will be provided to you upon dispatch. These are typically next day deliveries.
Royal Mail delivers Monday, Tuesday, Wednesday, Thursday, Friday and Saturday.
Parcelforce delivers Monday, Tuesday, Wednesday, Thursday and Friday.
Can I cancel my order?
We appreciate that circumstances can change suddenly and this means you might need to request a cancellation for an order. If this is the case please contact us via email, include your order number and confirmation that you would like to cancel your order.
We are unable to process cancellations over the phone, we require confirmation in writing.
Is there a minimum order?
We do set a minimum order. Currently it is set to £30.
How much is Postage?
FREE! We don’t charge shipping for standard items. There is an exception where spray paints are purchased, in this case there is a £5 flat rate fee.
Can you ship Games Workshop to me?
We currently ship to the UK.
What if my order does not arrive?
If your parcel does not arrive when expected please contact us via email – custserv@wargamesexpress.com to inform us. We will work with the courier to retrieve the parcel. Please note this can take some time depending on the circumstances.
My products are damaged, what can I do?
Please contact us should your goods arrive damaged or unfit for purpose. We will ask you for photo’s of the damaged goods as well as any damage to the packaging it was sent in. We can then contact the couriers and arrange replacements for you. Please retain all packaging.
Items arriving damaged should be reported within 48 hours of expected parcel receipt please follow these steps:
1. Take a picture of the item(s) and all associated packaging. Without these we can not place a claim with the courier.
2. Contact us with the pictures and details of the damaged products.
3. We will assist you returning the product to us or the appropriate office.
4. Once all of the above have been completed we may be able to send a replacement out whilst the claim is processed.
Please note; damage claims will only be accepted for the first 48 hours of expected receipt. Any damage discovered after this time must be covered by the manufacturers warranty in order to be accepted.
Example 1: Steve receives his parcel on Saturday. He opens the package up on Sunday afternoon and notices one of the boxes has been damaged in transit. He follows the steps above and contacts us. We can confirm that during transit the product was damaged and he has let us know within the allotted claim window.
Example 2: Lisa receives her parcel on Thursday. Two weeks later she opens the parcel and sees that a box is damaged. Unfortunately due to the time elapsed we are unable to reliably establish that the damage occurred in transit. As such a claim would not be available for damaged goods with our couriers.
Important; any parcels arriving with you severely damaged should not be accepted and should instead be refused and returned to sender.
My order was incomplete, what do I do?
In the event that your parcel is missing one or more items that you were expecting please complete the following steps:
1. Double check all items against your order receipt (email or physical)
2. Contact us via email, phone, Facebook or pop in store.
3. We will endeavour to contact you back within 1 working day.
4. If necessary we will post out a courtesy order of the missing item at no expense.
Please note that we will only ever post out one courtesy order per order placed. In the event that a second courtesy order is requested postal charges may be requested. Please retain all packaging.
I want to return my Order
Not a problem, whatever the reason you are welcome to return an order, please see below for more details.
We will accept returns within 16 days of dispatch under the following conditions:
1. Items must be in their original packaging and unopened.
2. Items returned are at the buyers expense.
3. We reserve the right to refund your order with any associated Postage and Packaging charges deducted from the refund total.
My model’s are mis-packed!
Please let us know as soon as possible. We will contact the manufacturer to arrange a replacement.
My question wasn’t answered…
Please don’t hesitate to get in contact via Facebook, Email or Phone.